1. General Refund Policy
Sakrenz Media aims to provide high-quality digital products and customer satisfaction.
Because digital products can be accessed immediately after purchase, refunds are handled according to applicable consumer protection laws and the circumstances of each case.
2. Refunds for Defective Digital Products
If a purchased digital product:
- cannot be accessed;
- contains technical errors;
- is materially different from the description provided;
please contact Sakrenz Media at:
Sakrenz Media will review the issue and, where appropriate, provide a replacement, correction, or refund.
3. Refunds After Digital Delivery
Once a digital product has been successfully delivered and access has been provided, refunds may not be available where:
- the customer has requested immediate access to the digital content;
- the customer has acknowledged the loss of the withdrawal right;
- the product has been made available in accordance with applicable consumer protection laws.
4. Duplicate Purchases
If a customer accidentally purchases the same digital product more than once, they should contact Sakrenz Media.
Reasonable solutions may be considered depending on the circumstances.
5. Contact
For refund requests or questions, contact:
Sakrenz Media
Email: